Refund / Return Policy

ATELIER KINGSLEY has a 14 days Return Policy.

Gift cards
Downloadable software products,
Some jewellery, accessories and earrings
Some health and personal care items.

All Personalised Goods.

To complete your return, you will need to fill in our Returns Form for a Returns Code from us.
Please wait for us to confirm a Return before dispatching the product.

All refunds typically issued within 72hrs of receipt of returned goods in original condition.

To be eligible for a return, your item must be unused and in the same condition that you received it. 
You must contact us within 3 days of receipt, and return item within 7 days of receipt.

Some types of goods are exempt from being returned. 

Perishable goods, Custom Designed Goods and Ephemera items cannot be returned. 

Additional non-returnable items includes:

Gift cards
Downloadable software products,
Some jewellery, accessories and earrings
Some health and personal care items.

All Personalised Goods.

To complete your return, you will need to fill in our Returns Form for a Returns Code from us.
Please wait for us to confirm a Return before dispatching your 

All refunds typically issued within 72hrs of receipt of returned goods in original condition.

All funds will be refunded via the same original payment method.